Specialist CRM & eCommerce (m/w/d) - Corporate Office München

At Ruby your personality really matters, your time really matters, and we strongly believe we groove way better together. At Ruby we keep breaking new ground.

Hey Sunshine,

You're a pro when it comes to planning and behind-the-scenes magic? You believe that your work should be a place with personality and soul, where new ideas come to life? Then you are the missing olive to our Martini, the missing melody in our music and the heartbeat of our Rubyverse.

We are a fast-growing hospitality group with existing hotels and workspaces in some of Europe's most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy, creating a contemporary and affordable form of luxury.

Our stylish Corporate Office in Munich bundles all construction, design, administrative and marketing functions as well as many front office activities outsourced from the hotel. The Group's central marketing department is responsible for all tasks in the areas of communication, digital marketing, e-commerce, print and advertising media as well as brand development.

Join us and make it your own story. 

Apply now Click this link to apply for the job.

Trust us, you won't get bored, as you: 

  • create engaging newsletters, creative email automations, as well as SMS and WhatsApp communications aimed at growing the Ruby fanbase
  • bring your ideas to the table for the planning and development of CRM/CDP systems
  • plan and manage innovative brand and loyalty campaigns in close collaboration with our marketing and revenue teams, thereby strengthening our relationship with guests
  • support the development and implementation of a loyalty program to boost customer retention and guest satisfaction, along with a CRM tool for personalized sales
  • build an effective lead funnel to increase the number of newsletter subscribers and registered guests
  • improve the guest journey, ensuring everyone feels welcome from their very first interaction with Ruby
  • perform ongoing web performance analyses to pinpoint areas for improvement and suggest actionable strategies
  • identify new trends and opportunities by analyzing guest data and campaign outcomes
  • assist in launching new digital initiatives, such as loyalty programs and an exclusive members' area

We've been waiting for you, since you have/are:

  • a degree in business administration, marketing/communication, or hotel management
  • at least 3 years of experience in digital marketing, ideally also in the management and coordination of external service providers — extra points for that ;-)
  • a creative mindset and a keen sense of aesthetics, always spotting the latest trends before they go viral
  • strong expertise in CRM and digital marketing to effectively enhance and strengthen guest relationships
  • extensive experience in newsletter marketing to create appealing content that wows our guests
  • a true team player and a positive ambassador, with a strong sense of commitment and self-motivation
  • excellent proficiency in various CRM systems, Google Analytics, design tools, and very good MS Office skills
  • a perfect command of German and English both spoken and written

What's in for you? That's how we groove:

Ruby, Ruby, Ruby

  • your style, your smile, your ideas – bring your personality to work
  • better together – at work, during team events or just because it’s Monday 😉

'Cause I'm having a good time

  • LEGEN… wait for it… DARY staff rates – for you, your travel buddy and your family & friends
  • even work is better at the beach – 10 days workation per year
  • no more excuses – we support your sports program

Ain't no mountain high enough

  • level up your game – trainings, coaching, mentoring and your personal development budget take you to the top  
  • innovation is part of our DNA – Lean Luxury, paperless, cashless, … you name it

Money, Money, Money

  • sharing is caring – thanks to our opening and profit-sharing bonus your account will grow when Ruby grows
  • no matter how you get to work – a mobility allowance comes on top
  • take it to the next level – secure yourself some extra cash through talent scouting, semi-annual special payments and an individual bonus agreement

Where have you been so long?

Daily business? That's not the case with us. Whether you have an eye for detail or want to break new ground with your creative and innovative nature, whether you're tech-savvy or more passionate about numbers - there’s a place for you at Ruby. We’re always looking for friendly faces and passionate team players. 

Not perfect CVs, but great personalities, who’ll help us create hotels and workspaces with character and soul. So, whatever makes you tick, join us and start your Ruby story.

 

Diversity, Equity & Inclusion

We believe that...

...you can love whoever you want to

...you should decide for yourself whether and with which pronouns you would like to be addressed.

...you can be proud of your heritage and culture

...you don't have to justify your religion or world view

...you are good, just as you are and make our team and Ruby's diversity unique

We can't deal with: isms

Racism, sexism, heterosexism, antisemitism, and all other isms are not tolerated here.

Apply now Click this link to apply for the job.

Get to know our People & Culture Team

Any questions about our pitch? Then contact us at jobs@ruby-hotels.com or +49 89 125 095 220.

Your Ruby People & Culture Team

 

If you want to know what to expect, listen to Jorge's story from our architecture team in Munich. You can find even more Ruby Stories here:

www.ruby-hotels.com/stories